Payment Policy

1. Payment Process

Payments for services provided by supervisors, as well as subscription and match fees, are processed through Stripe.

Users will only be required to make a payment after confirming that their question has been answered or the agreed task has been completed.

ClinicianX applies a 10% service fee to all payments for services facilitated through the "Ask a Question" feature. This fee is automatically deducted from the supervisor’s earnings to cover platform operations and support.

Subscription and match fees are facilitated through Stripe and are charged according to the selected plan or agreed match rate.

2. Refunds and Cancellations

If a task or question is canceled before completion, no payment will be processed.

In the event of a dispute regarding the quality of services, users and supervisors are encouraged to resolve the issue directly. ClinicianX may assist in facilitating communication but does not guarantee a resolution.

3. Dispute Resolution

For unresolved disputes, users may contact ClinicianX support at [support email]. ClinicianX reserves the right to withhold payment until the dispute is resolved.