Payment Policy

1. Payment process

Fees, contracts, invoices, and payments for Occupational Therapy services are arranged directly between the client or referrer and the independent Occupational Therapist. Payments for supervision services are arranged directly between the OT and supervisor.

There are no ClinicianX subscription or supervisor match fees. Professional supervision fees are arranged directly with the independent supervisor.

Match credits are a platform benefit only. They have no cash value, cannot be exchanged for money and are not transferable.

Payments for services between users and independent clinicians or supervisors are arranged directly between those parties unless ClinicianX has expressly provided a managed payment flow for that service.

ClinicianX will provide notice before introducing or changing any platform fees.

2. Refunds and cancellations

Refunds and cancellations for Occupational Therapy or supervision services are managed directly between the parties under their service agreement. This policy does not limit any rights available under the Australian Consumer Law.

In the event of a dispute regarding the quality of services, the client or OT and the independent service provider are encouraged to resolve the issue directly. ClinicianX may assist with communication but does not guarantee a resolution.

3. Dispute resolution

For unresolved platform-related disputes, contact ClinicianX at [email protected]. ClinicianX does not normally receive or hold payments for services arranged directly between users and independent clinicians.